Senior Helpers of Salem
Senior Helpers companions and Home Health Aides hired are direct employees of our company, and not contract or outsourced workers. We select our caregivers based upon their professionalism, enthusiasm, and compassion for seniors. After a full and thorough screening process, we train, bond, and insure each one. Finally, we match each caregiver's experience, skill set, and personality to your loved one's needs. The result is a consistent, mutual relationship so beneficial that our clients say their helpers are more than caregivers - they're lifegivers.
From day one, a care plan that gives you a new lease on life! Our unique process begins with a complimentary in-home assessment interview. We will discuss your loved one's specific needs, as well as share information about our professional caregivers and our services. Some of the topics we cover are:
- Overview of our company, services and staff
- Your loved one's care needs and care plan design, including schedule
- Goals of the service for the family
- Implementation process
- Ongoing follow-up plan
Next, we'll work to select one of our professional caregivers who's a perfect fit for your loved one. We catalogue our caregivers' experience, skill set and personality type and use that information to ensure a compatible match. A care plan will be created from the initial assessment and entered into our computer system.
Once we have found a good caregiver match, services will commence (usually within a few days of the initial assessment). A representative from Senior Helpers will contact you to confirm the caregiver, care plan and service start date.
We have experienced and dedicated office staff that understands how to deliver quality and compassionate care. Our Director of Client Care and/or Geriatric Care Manager oversees our companion and licensed aides, and visits your loved one on a regular basis to ensure compliance with the care plan. If there is an emergency or scheduling issue, we have someone on-call 24 hours a day, 7 days a week that can handle the situation. We also have a continuous supply of excellent caregivers who are ready in case your caregiver falls ill or has an emergency. Plus, since all of our caregivers are our employees, we handle their compensation, insurance and benefits.
“My gosh-My Mom LOVED you! We spoke a few hours after you met with her in her home. She had joy in her voice & said, 'I've got control back!' She is already planning what to do on the days her caregiver will come for errands. This is exactly the response I dreamed of & I'm glad it's going to work out!” - Denise
“You guys are angels. Senior Helpers has saved our lives. Our caregiver, Rachel, is wonderful. She and I see eye to eye on how things should be done. You are ALL great!”
- Gladys
“I’ve received several calls regarding home care from a lot of companies since placing my internet inquiry and I have found you to be the most trustworthy and just a pleasure to speak with. It’s so nice to have a community resource like Senior Helpers!” - Colleen
“You guys really hit the mark with our caregiver! We love her and it’s like having our daughter back in the house. She and my wife get along so well. It gives me a lot of peace of mind and makes my respite care truly restful knowing my wife is in such good hands!” - Mike
