Senior Helpers of Northern Delaware
We strive to provide the best care possible and we have a strong commitment to ensure the finest individualized one-on-one care available. We believe that consistency of care is one way to achieve this. Care delivered by the same caregiver or caregiver team promotes a continuous caring relationship to develop between our clients and caregivers.
We are a Certified Senior Gems® office. Our caregivers receive extensive on-going training on Alzheimer's/Dementia care utilizing our special Senior Gems®, a proprietary program developed by Senior Helpers and dementia care and dementia education specialist Teepa Snow.
Meet Our Staff
Chelsie Duman: Office Manager Chelsie is responsible for the overall management of the administrative responsibilities in the office. Her duties include ordering office supplies; maintaining equipment; entering payroll, processing new hire background checks and paperwork; maintaining our client and employee databases and ensuring that all documentation is in order and up to date. She loves cars, playing Bingo, concerts and lounging in her backyard.
Bobbie Hartz, MBA, CSA: Owner, Director of Operations Bobbie is a Certified Senior Advisor (CSA). She oversees and manages the day-to-day operations of Senior Helpers, such as, scheduling, client intake and client service, recruiting and HR, training, billing and payroll, marketing and community relations. She performs client needs assessments, interviews caregiver applicants and responds to questions or concerns from our clients or caregivers. She enjoys playing piano and flute, exercising, and trips to the beach.
Alice Kamen, RN, BSN: Caregiver Supervisor Alice provides backup for the Director of Caregivers and Director of Operations in the overall execution of supervision of our caregivers. She also evaluates clients on a regular basis and/or as necessary to ensure client needs are consistent with the care plan. She writes and maintains care plans and provides proactive guidance in the management of our clients' health. She likes to run, hike, walk her dogs, and volunteer at her children's schools.
Margie Phillips: Accounting Manager Margie oversees all of the accounting functions for Senior Helpers. Her responsibilities include managing invoicing, payroll, receivables, payables, and taxes. She also handles any client questions concerning invoicing and any caregiver questions relating to payroll. She enjoys riding bikes, reading, and going to Dewey Beach.
Eliu Rodriguez: Client Support Services Manager Eliu began his career at Senior Helpers as a caregiver. He now coordinates client and caregiver schedules and maintains them in our database. He resolves all scheduling issues and ensures that all clients' needs are fulfilled. He also responds to any client questions or concerns and assists in the caregiver recruitment process. He enjoys traveling, cooking for friends and family, and horseback riding.
Blake Turnbull, RN, BSN: Director of Caregivers Blake oversees the overall management of our home care operations related to the care of our clients and the monitoring of our caregivers. She reviews all documentation to ensure state compliance and follows up on issues arising in the care of our clients. She trains our caregivers in assisting our clients with their activities of daily living (ADLs) and in our Senior Gems® Dementia care. She enjoys travel, reading, exercise, MahJong, and pinochle.